HElP CENTER
Glythius LLC is committed to providing every customer with high-quality products and excellent service. If you encounter any problems during shopping, receiving, or using the product, please refer to the following policies:
- Order-related issues
Order not received or delayed: Please contact us within 24 hours of the estimated delivery time. We will track the shipment and provide solutions, including reshipment or refund.
Order information errors: If you entered an incorrect shipping address or contact information, please contact us as soon as possible to correct it. If the order has already been shipped, it will be processed according to the return and exchange procedure.
- Product quality issues
If the received suit has manufacturing defects, damage, or does not match the order, please contact us within 7 days of receipt and provide photos or relevant evidence.
We will provide you with return, exchange, or refund options and bear reasonable return shipping costs (if the product has quality issues).
- Size and selection issues
Please carefully review the size chart and product description provided on the website before purchasing.
For size discrepancies caused by incorrect personal selection, we will provide support according to the return and exchange policy, but the customer may need to bear the round-trip shipping costs.
- Refund and Processing Time
Once your return or refund request is approved, we will process your refund within 3-5 business days.
Refunds will be returned to the original payment method; the exact arrival time depends on the payment platform.
- Customer Responsibility
Please ensure you provide accurate and complete order and contact information.
Providing as much detail as possible—order number, product information, and a description of the problem—when contacting customer service will help resolve the issue quickly.
- Final Statement
Glythius LLC reserves the right to update and adjust this policy without violating the law. The latest policy will be effective immediately on the website.